Frequently Asked Questions

Our team are available to help you from 08:30 to 17:00 Monday to Friday. We are closed on bank holidays and over the Christmas holidays.

Our friendly and knowledgeable sales team are ready and waiting to answer your enquiry and take your order either by phone by calling 0800 9990 316 and selecting option 1, or by emailing [email protected]

Our logistics partners arrive to collect from us at around 16:30, therefore it would be unrealistic for us to guarantee an order to leave us the same day if it is placed after 16:00, but we always try our best to get your order out the same day, if possible.

Standard overnight transport is just £15. Timed delivery services are £20 for a before 12 delivery and £30 for a before 10:30 am delivery.

No. Although we will help our customers with some non-stainless items on larger projects.

Of course! If you have a regular demand for stainless steel fittings, it makes sense to apply for a trade credit account with us. As with all credit, a new account opening is subject to a credit agency check. Email [email protected] to get started or call us on 0800 9990 316.

We can accept payment by all major credit and debit cards. We cannot accept payment in cash, sorry. If you have a regular demand for stainless steel hydraulic fittings, you may consider opening a trade credit account.

Please call us on 0800 9990 316  to obtain our bank details. For reasons of fraud prevention, we have decided not to publish our bank details in the public domain.

Everybody makes mistakes sometimes. Therefore, as long as we supplied the parts to you within the last 30 calendar days and you have agreed a return with us before you send them back (we cannot accept some items returned to us for credit – please check!) then we can, after inspection, re-stock the items and issue a credit note to you for the value originally invoiced, minus a 25% re-stocking fee.

Yes – here .